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Returns, Exchanges, Cancel, or Change orders
30-day return policy
We offer a 30-day return policy on every item, no questions asked.
General info regarding returns and exchanges
HOW DO I RETURN OR EXCHANGE A GIFT?
If you receive a Le Rose piece as a gift and would prefer something different, you can of course return it for exchange within the 30 day returns period. Please email firstname.lastname@example.org with a request for return authorization, ensuring that you have the original packaging and a gift receipt. Please provide the gift receipt number in your email. If you did not receive a gift receipt, please contact the purchaser for a copy of the proof of purchase. We can only process returns with a valid proof of purchase or gift receipt.
For exchanges, if the value of the new piece exceeds the original gift value, you will be required to pay the difference. Should the value of the new piece be lower than the original gift value, the difference will be credited to the credit or debit card originally used for the purchase.
For refund requests, please note that we can only issue a refund to the card or account originally used for the purchase.
CHANGE OR CANCEL AN ORDER
If an item is in stock, we begin preparing orders quickly after they are placed and you will only have a limited window to amend or cancel your order.
Sign into your account, proceed to view your orders, and make any changes there. We will confirm if your request has been successful immediately.
You may also contact us at email@example.com to expedite a cancellation or change.